Privacy Policy
Chillvora respects your privacy and is committed to handling your personal information responsibly under applicable data protection legislation, including the UK GDPR and other laws that may govern your location. This document sets out what information we gather, our reasons for doing so, and the control you retain over your data.
Information Collection
We collect the following types of personal information:
• Your name, postal address, email address, and telephone number
• Purchase records and communications with our support team
• Payment information, which is processed through certified third-party payment providers only — your complete card details are never retained or viewed by us
• Technical data including device identifiers, internet connection details, and site usage patterns
Purpose of Data Processing
We use your information to:
• Complete transactions, arrange delivery, and provide order status updates
• Deliver responsive customer support and manage product exchanges and reimbursements
• Enhance our store experience, website performance, and product offerings
• Transmit promotional messages only if you have explicitly opted to receive them (you may unsubscribe anytime)
• Identify and prevent unauthorized or fraudulent activity and meet legislative obligations
Lawful Grounds for Processing
Your data is processed either because it is essential for us to fulfill the purchase agreement you have entered into, because it supports our legitimate business interests (such as enhancing and protecting our operations), because you have explicitly authorized us to do so (in the case of promotional content), or because applicable law mandates it.
How Long We Keep Your Information
Personal information is retained for the minimum period necessary to achieve the stated objectives — ordinarily matching the duration for which your account and transactional records must be kept to satisfy financial, accounting, and legal compliance requirements.
What You Can Do With Your Data
The following rights are available to you:
• Obtain a duplicate of any personal information we hold about you
• Ask us to modify or remove your personal information
• Decline or limit how we process your data
• Revoke any authorization you have previously given
• Lodge a formal complaint with your local data protection regulator
To activate any of these rights, reach out to us via contact@chillvora.com — we will acknowledge your request and respond fully within 30 days.
Browser Cookies and Tracking Technologies
Our site employs cookies to maintain proper functionality, measure how customers interact with our platform, and personalize your visits. You have the ability to adjust your cookie preferences via your browser's settings; however, restricting certain cookies may impact store features or performance.
Who Has Access to Your Information
Your information is disclosed only to carefully selected partners necessary for store operations and order fulfillment — including our e-commerce platform, payment processors, measurement tools, and shipping companies. We neither sell nor trade your personal information to third parties.
Protecting Your Information
We implement industry-standard safeguards including encryption protocols (SSL), protected data centers, and controlled access permissions to maintain the integrity and confidentiality of your data.
Protection of Minors
Chillvora's store is intended for adult users only and is not designed for individuals younger than 16; we do not intentionally gather information from children in this age group.
Updates to This Policy
Periodic revisions to this policy may occur as our practices evolve. When modifications are made, the revised version will be displayed here with the date of the most recent update.
Get in Touch
Questions about how we handle your privacy should be directed to contact@chillvora.com