Terms of Service

INTRODUCTION
You're accessing the services of Chillvora (referred to as "we," "us," and "our" throughout this document). Through our website and online store at chillvora.com, we deliver a carefully curated selection of products and services (collectively, the "Services"). Our platform is built on Shopify technology, which enables us to bring these Services to you.
These terms and conditions, along with all related policies referenced herein (collectively, the "Terms of Service"), outline your legal rights and responsibilities when using our Services. They address important matters including warranty disclaimers and liability limitations.
Please read this document thoroughly, as it contains critical information affecting your legal rights and obligations.
By accessing, browsing, or using our Services, you accept and agree to comply with these Terms of Service and our Privacy Policy [LINK]. Should you disagree with either document, you should discontinue use of our Services immediately.

SECTION 1 - USER ELIGIBILITY AND ACCOUNT MANAGEMENT
By accepting these Terms of Service, you confirm that you have reached the legal age of majority in your jurisdiction and have authorized any minor dependents under your care to use the Services on your devices.
To access our Services, including browsing our store or making purchases, you may need to provide personal details such as your name, email address, billing address, payment information, and shipping information. You guarantee that all information you supply is accurate, complete, and current, and that you possess all necessary rights to share this information.
You hold sole responsibility for protecting your account login credentials and all associated account activity. Your account is non-transferable and cannot be sold, assigned, or licensed to anyone else.

SECTION 2 - PRODUCT REPRESENTATION AND AVAILABILITY
We take care to provide accurate depictions of our merchandise and services in our online store. However, variations may occur in appearance or color depending on your device type, screen settings, and display configuration.
We make no assurance that products or services you purchase will match the visual presentation shown on our website or satisfy your expectations regarding appearance or quality.
All product and service descriptions are subject to revision at any time at our discretion without prior notice. We retain the right to remove any item from inventory, limit quantities available to individuals or regions, or discontinue products on a case-by-case basis.

SECTION 3 - PURCHASE ORDERS AND PROCESSING
When you submit an order, you are offering to buy from us. Chillvora may accept or reject your order at its sole discretion. Your order becomes binding only once Chillvora issues written confirmation. Payment processing must be completed before your order is finalized. Carefully review your order details before submission, as modifications or cancellations may not be possible once accepted. Should we decline, modify, or cancel your order, we will attempt to notify you using the contact information (email, address, phone number) you provided during checkout.
Your purchases are governed exclusively by our Refund Policy [LINK].
You confirm that products are being purchased for your personal or household use and not for wholesale distribution, resale, or export purposes.

SECTION 4 - PRICING, PROMOTIONS, AND PAYMENT TERMS
All advertised prices, promotional offers, and discounts may change without announcement. Your order will be charged at the price shown at the moment you submit your order, as documented in your confirmation email. Unless expressly noted otherwise, displayed prices exclude taxes, shipping fees, handling charges, customs duties, and import expenses.
Our online pricing may differ from prices in physical locations or third-party retailers. From time to time, we run special promotions subject to separate terms and conditions distinct from these Terms. In the event of conflict between promotional terms and these Terms, the promotional terms take precedence.
You commit to providing accurate, up-to-date, and complete payment and account information for every transaction. You agree to update your account details promptly, including email address and credit card information, to ensure successful transaction completion and customer service communication.
You represent and guarantee that (i) your credit card information is valid and accurate, (ii) you are authorized to use this card for purchases, (iii) your credit card issuer will honor all charges you incur, and (iv) you will settle all amounts owed, including applicable taxes, shipping, and handling fees at the posted rates.

SECTION 5 - SHIPPING, DELIVERY, AND RISK OF LOSS
Chillvora bears no responsibility for shipping delays or failed deliveries. All estimated delivery timeframes are approximate only and carry no guarantee. We are not accountable for delays caused by carrier performance, customs clearance, or circumstances beyond our control. Upon handoff to the shipping carrier, ownership and liability for the items transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS AND PROTECTIONS
Our Services encompass all associated content, including text, graphics, logos, images, trademarks, audio, video, customer reviews, and the overall design and arrangement—all owned by Chillvora, our affiliates, or our licensors. This material is protected under U.S. and international patent, copyright, and intellectual property statutes.
These Terms grant you a limited license to use the Services for personal, non-commercial purposes only. You may not replicate, distribute, alter, create derivative versions, publicly display or perform, republish, download, cache, or share any content from the Services without our written authorization. Except as explicitly stated here, nothing in these Terms constitutes a grant of license or rights to any patents, trademarks, copyrights, or other intellectual property belonging to Chillvora, Shopify, or third parties. Unauthorized access to the Services may constitute intellectual property infringement. All rights not expressly granted are reserved to Chillvora.
Chillvora's brand names, logos, product names, service identifiers, design elements, and taglines are marks of Chillvora, its affiliates, or licensors and require prior written permission to use. Shopify's brand identity, including its names, logos, product names, and service identifiers, are Shopify trademarks. Any remaining marks on the Services belong to their respective proprietors.

SECTION 7 - THIRD-PARTY TOOLS AND FEATURES
Our Services may include access to customer tools developed and managed by third parties, which we do not oversee, moderate, or manage.
Such third-party tools are provided "as is" and "as available" without representations, warranties, or conditions of any type and without endorsement by us. We disclaim all liability related to your use of these optional tools.
Your use of optional third-party tools is entirely at your own discretion and risk. You should familiarize yourself with and accept the terms under which the third-party provider supplies the tool.
We may introduce new features, tools, or resources to the Services in the future. These additions will be considered part of the Services and bound by these Terms of Service.

SECTION 8 - THIRD-PARTY WEBSITES AND MATERIALS
Our Services may include links to content, materials, or websites operated by third parties, including embedded third-party functionality. We do not assess or review the accuracy or quality of third-party content or linked sites. If you choose to navigate away from our Services to access linked materials, you assume all associated risk.
Chillvora is not responsible for any damages, injuries, or losses resulting from your access to third-party websites or your purchase or use of third-party products, services, or content. Examine third-party policies thoroughly and ensure you understand their terms before engaging in transactions. Direct any complaints or inquiries about third-party offerings to the respective third-party vendor.

SECTION 9 - SHOPIFY'S ROLE AND LIMITATIONS
[NOTE TO MERCHANT: This section accurately describes Shopify's relationship with your store and must remain unchanged and unmodified.]
Chillvora's Services are powered by Shopify. However, transactions between you and Chillvora occur directly between us. By using our Services, you recognize that Shopify has no responsibility for any facet of transactions conducted with Chillvora, including injury, harm, or loss from purchased items. You release Shopify and its affiliated entities from all claims, damages, and liabilities connected to your dealings with Chillvora.

SECTION 10 - DATA PRIVACY AND INFORMATION HANDLING
All personal information gathered through the Services is treated according to our Privacy Policy, viewable here [LINK]. Certain personal information may also fall under Shopify's Privacy Policy, accessible here. Your use of the Services indicates you have reviewed both privacy policies.
Since Shopify hosts our Services, they collect and process personal information about your interactions with and use of our Services to maintain and enhance the platform. Information submitted through our Services will be transmitted to and processed by Shopify and potentially other service providers in different countries to facilitate service delivery. Consult our privacy policy [LINK] for comprehensive details about how we, Shopify, and our partners manage your personal information.

SECTION 11 - USER-SUBMITTED CONTENT AND FEEDBACK
When you transmit, post, upload, email, or otherwise provide any suggestions, comments, feedback, reviews, proposals, plans, or comparable material (termed "Feedback"), you authorize us to use, reproduce, modify, display, distribute, and publish such Feedback in any format for any purpose, including commercial applications. We may leverage this license to operate, deliver, review, expand, refine, and market the Services and to fulfill our obligations.
You further declare that (i) you possess or have full authority over all Feedback; (ii) you have disclosed any payments or incentives connected to your Feedback submission; and (iii) your Feedback complies with these Terms. We assume no responsibility for (1) confidentiality of Feedback, (2) compensation for Feedback, or (3) replying to Feedback.
We reserve the right, though have no duty, to review, revise, or delete any Feedback we deem inappropriate, unlawful, hostile, slanderous, defamatory, explicit, indecent, or otherwise unsuitable, or that violates anyone's intellectual property or these Terms. However, we will exercise this right at our sole discretion.
You guarantee that your Feedback will not infringe third-party rights, including copyright, patent, privacy, identity, or proprietary rights. You further ensure that your Feedback will contain no defamatory, unlawful, harassing, explicit, or malicious language, and will not include computer viruses or malware affecting our Services or related systems. You may not utilize false contact details, misrepresent your identity, or deceive us or others about the origin of your Feedback. You are exclusively accountable for your Feedback and its truthfulness. We accept no accountability for Feedback submitted by you or others.

SECTION 12 - CORRECTIONS AND ERROR MANAGEMENT
From time to time, our Services may contain typographical errors, factual inaccuracies, or missing information concerning product descriptions, costs, special offers, shipping charges, delivery windows, or product availability. We retain the authority to amend such errors, refresh information, or revoke orders if any details are inaccurate, effective immediately and without advance notification (even post-purchase).

SECTION 13 - UNLAWFUL AND RESTRICTED ACTIVITIES
You commit to using our Services lawfully only. You are prohibited from directly or indirectly using or accessing our Services for: (a) unlawful or malicious purposes; (b) violating any global, domestic, provincial, state, or local regulations, rules, statutes, or ordinances; (c) breaching our or third parties' intellectual property; (d) harassing, mistreating, belittling, hurting, libeling, slandering, denigrating, threatening, or harming us, our team, or any individual; (e) disseminating untrue or misleading statements; (f) transmitting, receiving, uploading, downloading, employing, or repurposing material breaching these Terms; (g) dispatching advertising, promotional materials, unsolicited bulk email, chain messages, or comparable unwanted communications; (h) impersonating or attempting to impersonate individuals or organizations; or (i) participating in conduct that diminishes others' ability to enjoy the Services, or that we reasonably believe could injure Chillvora, Shopify, or others using our Services, or expose them to legal action.
Further, you pledge not to: (a) introduce malware, viruses, or other harmful code affecting the Services' operation; (b) copy, extract, resell, or misuse any part of the Services; (c) harvest personal information about third parties; (d) engage in phishing, pharming, or social engineering attacks on our Services; (e) utilize automated systems, scrapers, extraction utilities, AI-based agents, or mechanical processes to navigate the Services; or (f) breach, bypass, or undermine our protective measures, access controls, or blocking mechanisms. We retain discretionary authority to deactivate, restrict, or close your account immediately, at any time, if we believe you have breached any element of these Terms.

SECTION 14 - AUTONOMOUS AGENTS AND AUTOMATED ACCESS
14.1 If you deploy, activate, or authorize an Agent (defined as software or a service performing autonomous or semi-autonomous operations on your behalf or per your instruction, executable independently without constant human direction) to interact with our Services, these Agent Terms apply.
14.2 Any Agent accessing our Services must continually identify itself and adhere to section 14.4's specifications. No Agent may access our Services if we have explicitly prohibited such access.
14.3 We hold the authority to limit or control how Agents access and use our Services, including through technical restrictions.
14.4 All Agents must: (i) consistently identify Agent-based requests in the user agent string of HTTP/HTTPS calls by including "Agent/[agent name]"; (ii) not disguise or hide Agent involvement through means such as (a) replicating human conduct, or (b) bypassing CAPTCHAs or human-verification measures; (iii) truthfully respond to inquiries about whether interactions originate from humans or machines; (iv) not evade or subvert limitations, filters, or controls designed to monitor or regulate Agent usage.

SECTION 15 - AGREEMENT TERMINATION
Chillvora may end this agreement or your access to the Services (or sections thereof) at our discretion without advance notice. You will continue to owe all outstanding amounts through the termination date.
The following provisions survive termination: Intellectual Property Rights, User-Submitted Content, Termination, Warranty Disclaimers, Liability Caps, Indemnity, Separability, Non-Waiver, Complete Understanding, Delegation, Legal Standards, Data Privacy, and any terms that logically must endure termination.

SECTION 16 - WARRANTY DISCLAIMERS AND LIMITATIONS
Information provided on or via the Services is offered purely for informational use. We provide no assurances regarding its accuracy, completeness, or applicability. Any decisions made based on this information are entirely your responsibility. We bear no liability for damages arising from reliance on such materials by you, other visitors, or recipients of its contents.
UNLESS CHILLVORA EXPLICITLY STATES OTHERWISE, THE SERVICES AND ALL GOODS SUPPLIED VIA THE SERVICES ARE OFFERED 'AS IS' AND 'AS AVAILABLE' WITHOUT GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY SORT—EXPRESS OR IMPLIED—INCLUDING IMPLIED GUARANTEES OF RESALE QUALITY, APPROPRIATENESS FOR A SPECIFIC USE, DURABILITY, OWNERSHIP, OR FREEDOM FROM THIRD-PARTY CLAIMS. WE MAKE NO ASSURANCE THAT YOUR USE WILL BE UNINTERRUPTED, PROMPT, PROTECTED, OR ERROR-FREE. CERTAIN REGIONS PROHIBIT WARRANTY DISCLAIMERS, SO THIS DISCLAIMER MAY NOT APPLY TO YOUR SITUATION.

SECTION 17 - LIABILITY LIMITATIONS AND EXCLUSIONS
UNDER APPLICABLE LAW, CHILLVORA, OUR SUPPLIERS, EXECUTIVES, TEAM MEMBERS, ASSOCIATED COMPANIES, AGENTS, VENDORS, LICENSEES, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY HARM, LOSSES, CLAIMS, OR ANY DIRECT, INDIRECT, ACCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT RESTRICTION, LOST EARNINGS, LOST INCOME, LOST INVESTMENTS, LOST DATA, RESTORATION EXPENSES, OR EQUIVALENT DAMAGES, WHETHER ARISING FROM CONTRACT, NEGLIGENCE, STRICT ACCOUNTABILITY, OR ALTERNATIVE LIABILITY. THIS APPLIES TO HARM ARISING FROM USE OF OUR SERVICES, PURCHASES MADE THROUGH OUR SERVICES, OR ANY LINKED CONCERN, ENCOMPASSING ERRORS, OMISSIONS, LOSS, OR INJURY RESULTING FROM USE OR CONTENT DELIVERY VIA OUR SERVICES, REGARDLESS OF PRIOR WARNING OF SUCH POSSIBILITY.

SECTION 18 - INDEMNITY OBLIGATIONS
You commit to protecting, defending, and exonerating Chillvora, Shopify, our partners, officers, executives, personnel, agents, vendors, licensees, and support providers from any financial losses, legal costs, damages, or claims—including court fees—owed to third parties due to or linked to (1) your non-compliance with these Terms, (2) your violation of regulations or third-party entitlements, or (3) your use of our Services.
We will advise you of any claim requiring indemnity, though delayed notice does not relieve your duties unless you suffer material detriment. We retain the authority to handle and settle such claims at your cost, including choosing legal representation, but cannot settle claims imposing obligations on you without your consent. You will assist in defending claims, including supplying pertinent materials.

SECTION 19 - ENFORCEABILITY AND SEVERABILITY
Should any element of these Terms be deemed unlawful or unenforceable, it will nonetheless remain binding to the fullest degree allowed by law. The invalid section will be excluded from these Terms, but this determination will not diminish the standing and force of the remaining elements.

SECTION 20 - RELINQUISHMENT OF RIGHTS AND COMPLETE UNDERSTANDING
Our failure to assert or enforce any right or clause of these Terms does not signal abandonment of such right or clause.
These Terms, combined with all site policies and operational guidelines, establish the complete and binding arrangement between us and regulate your Service usage, overriding previous exchanges, agreements, or communications (whether oral or text-based) between us—including earlier versions of these Terms.
Any ambiguity in interpreting these Terms will not be understood as opposing the drafting entity.

SECTION 21 - DELEGATION AND ASSIGNMENT RESTRICTIONS
You cannot sublicense, transfer, or assign this arrangement or your entitlements or duties under these Terms unless we grant explicit written authorization, and any violation will be ineffective. We retain complete freedom to transfer, assign, or delegate these Terms and our entitlements and duties without your authorization or notice.

SECTION 22 - APPLICABLE LAW AND JURISDICTION
These Terms and any associated agreements for Services shall be regulated by and interpreted in accordance with the state or territorial courts and federal tribunals where Chillvora maintains its corporate base. You and Chillvora consent to the authority and territorial jurisdiction of such courts.

SECTION 23 - SECTION TITLES
Section headings in this document are for reference convenience and carry no interpretive weight.

SECTION 24 - MODIFICATIONS TO THESE TERMS
The most recent version of these Terms is always available on this page.
We maintain the right to revise, amend, or modify these Terms in our discretion by publishing revisions to our website. Regularly review our site for potential updates. Any material modifications will be shared as required by law, becoming effective on the stated date. Your ongoing participation in or use of our Services after such modifications signifies your approval of the revised Terms.

SECTION 25 - SUPPORT AND INQUIRIES
Reach out with questions or concerns regarding these Terms of Service at contact@chillvora.com