Refund Policy
Your satisfaction matters to us at Chillvora. We stand behind our products with a straightforward return and refund policy designed to give you confidence in every purchase.
Thirty Days to Return
You have 30 days from the date you receive your order to initiate a return. The item must be unused, in resalable condition, and come with its original packaging and all included accessories.
Shipping Costs Covered
We provide free return shipping on all eligible items. Simply reach out to us via email, and we'll send you a prepaid shipping label along with detailed return instructions.
Items That Cannot Be Returned
- Digital or downloadable content
- Gift cards and vouchers
- Personalized, custom-made, or special order products
How Refunds Are Handled
Once we receive your returned item and complete our inspection, your refund will be processed within 10 business days. The funds will be returned using your original payment method.
Refund Not Received
If your refund hasn't appeared:
- Give your bank account a few extra business days to process
- Contact your credit card issuer to check on the status
- Reach out to our team at contact@chillvora.com if the problem continues
Replacements for Damaged Items
Should your order arrive defective or damaged, we'll send you a replacement at no cost. Email us with your order number and photographs documenting the damage, and we'll take it from there.